PHILADELPHIA MANAGED IT SERVICES
Customized Managed IT Services For Your Business
At Ferrara IT, we pride ourselves on being much more than just another Managed IT Services provider. We take the time to truly understand what's going on with your business - including the unique challenges you're facing and the goals that you have within your industry - BEFORE we recommend a solution. This gives us a chance to understand the genuine, root cause of any problems that you're experiencing, which is necessary for us to offer the best possible solution.
Many of our competitors will ask you how many users you have, at which point they would offer you a random per-user price. What we do, on the other hand, is get to know your current situation and create a solution that includes EVERYTHING you need and NOTHING you don't need so you don't have to pay a penny more than you have to. There are NO long-term lock-ins for our contracts, ever. Our clients stay with us because they want to, not because they have to.
Why Managed IT Services?
Managed IT services can consolidate and reduce the overall technology costs for your company.
Managed IT services is the perfect way to ensure that your technology aligns with your long-term goals as a company.
Only through Managed IT Services will you save time and money while improving your team's productivity.
OUR MANAGED IT SERVICES
FERRARA IT HELP DESK
We Have You Covered 24x7
No matter what time a problem arises or how severe it is, this employee is always there with a quick solution. He never eats, doesn't sleep, and never goes on vacation. He's like a one-man army, ready and willing to fight your battles and win the war for your team from a technology perspective. Well, you can stop imagining - because this is a world you're already living in. Instead of one lone employee, you have access to a dedicated Pennsylvania based team of experts. It's called the Ferrara IT Help Desk, and it's about to change the way you think about what Managed IT Services can do for your business.
Ferrara IT Help Desk can provide you with professional and courteous customer service, expert problem resolution, and unparalleled peace of mind. With Ferrara IT Help Desk, your employees can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even the most complex technical problems. Our Help Desk is available 24x7x365 and is available via chat, E-mail, and phone.
Help Desk Certifications
HDI Certified Support Center Manager & Team Lead
HDI Certified Technical Support Professional
Apple Mac Integration 10.8, 10.9, 10.10
CompTIA A+ Certified IT Technician
CompTIA Network+ and Security+ Certified
Microsoft Certified Professional
Microsoft Certified Solutions Associate Office 365, Windows Server 2012
Microsoft Office Specialist Office Outlook 2003, 2007, 2010, 2013
ITIL Foundation Certification IT Service Management
TestOut Certified Security Pro
Six Sigma Green Belt
REMOTE MONITORING & MANAGEMENT
Proactively Monitor And Identify Issues
Remote Monitoring and Management (RMM) software helps streamline and simplify IT management, allowing your team to operate more efficiently and focus on running the business. When our RMM agents capture device performance information and scan system processes, applications, and event logs. Once identified, these events are communicated back to our monitoring system, which generates alerts for over 2,400 types of potential issues.
Our alerting system aggregates data and common issues across all of our endpoints to generate smarter, more actionable alerts than any other platform. Alerts are only created when issues require attention, reducing the number of unnecessary false positives - this allows us to spot small problems at early stages, and proactively resolve issues before they impact your business.
NETWORK MONITORING & MANAGEMENT
We Continuously Monitor Your Networks 24 x 7
Your network is more than computers and smartphones - your network management should be too. Laptops, workstations, mobile phones, tablets—these are all endpoint devices that connect to your IT network. Keeping them running efficiently and securely is crucial to your productivity and a big part of what we include with our Managed IT Services.
Network infrastructure is the powerhouse equipment that keeps the whole operation running. If something goes wrong with an infrastructure device, the entire network can go down.
Complete Network Services From Ferrara IT
A real-time view of your network, including all the devices on it and how they’re connected—so we always know what’s happening
A real-time inventory of all the technology on your network—great for planning upgrades and budgeting for capital expenditures
Automated backups of network infrastructure configurations— essential for quickly restoring service in an outage
24 x 7 proactive infrastructure monitoring and alerting—to flag potential problems before they affect your network
Automated troubleshooting tools and secure remote access to your infrastructure devices—for fast issue resolution
Performance reports—for full visibility and accountability
Two-factor authentication, granular control of user access, and secure management of your network credentials—to keep your network safe
Our complete network services combine endpoint and server management with active infrastructure management to deliver the ultimate network performance. You can expect greater business productivity, fewer issues requiring support, lower maintenance costs, complete visibility, and around-the-clock optimization.
IT SECURITY & COMPLIANCE
Limiting Your Risk And Protecting Your Business
How much time have you spent working on cybersecurity issues in the last six months? Are you staying up-to-date with cybersecurity threats?
With all of the various threats to your company’s data, IT security needs to be a key priority.
If you don’t have someone actively monitoring your network, you may not detect any issues until it’s too late. What if you didn’t know your business had been attacked by ransomware until after the ransom payment window closed, and you couldn’t access any of your files?
Examples of time consuming but necessary cybersecurity tasks you can offload include:
Reviewing firewall rules
Updating your firewall
Patching the latest vulnerabilities discovered
Maintaining required controls and standard certifications, such as ISO, SSAE16, HIPAA, SOX, etc.
Filtering web content
IT Security Training
We help you tackle these challenges head-on thanks to our security experience and proven risk management processes. Our IT Security process includes:
First, we do an incredible amount of research to discover any compliance regulations that apply to your organization.
We work to truly understand these compliance requirements as they relate to your client contracts.
We'll bring to your attention compliance issues and liabilities that you may not be aware of.
Using our compliance frameworks as a starting point, we will develop the right strategy to meet your business and security objectives.
We put the wheels in motion for this strategy across your organization.
We stay up-to-date on compliance factors as they continue to change and ensure your management and staff are informed.
We help you stay up-to-date with ongoing training, reviews of logs, vulnerability assessments, and more to safeguard against evolving threats.
Ferrara IT provides the proactive, preventative maintenance, and technology you need to secure your workstations, servers, devices, and networks. Working with Ferrara IT is a cost-effective way to address your information security needs.
BACK UP, DISASTER RECOVERY & BUSINESS CONTINUITY
Ensuring Your Data Is Protected, No Matter What
There’s no way to predict the future, and Murphy’s Law tells us that anything that can go wrong will go wrong. In business continuity planning, taking a few minutes on a Friday afternoon to back up important files to a USB drive simply doesn’t cut it. The risk and potential for data loss today are so high. Disaster recovery solutions need to account for much more than a single failed hard drive or corrupt file. Here are some of the scenarios where BDR proves to be most helpful:
Natural Disasters and Extreme Weather
Likely the first thoughts in most of our minds when thinking about “disaster” are those caused by Mother Nature—hurricanes, tornadoes, floods, and other events that can cause significant structural damage and substantially impact businesses. A 2013 study, “Climate Change Preparedness and the Small Business Sector,” claims that small businesses lose an average of $3,000 per day after closing due to a severe storm, and the regularity of these events makes the decision to purchase BDR a no-brainer.
Even in cases where infrastructure damage is minimal, things like power outages, small leaks, and less severe issues can result in significant downtime, impacting sales, employee productivity, and client retention.
Simply put, hardware fails. Different hard drives, servers, desktops, and other devices have varying life expectancies and refresh cycles, but now and again things simply break down. Whether it’s due to normal wear and tear, defects, or the unexplainable, businesses need to be prepared. BDR can help ensure that entire datasets and all of the information stored on these devices are replicated and accessible should something suddenly stop working.
File Corruption and Software Failure
In addition to hardware, software solutions also occasionally trip up and cause problems. Files and data can become corrupted. Files may be deleted without warning. The important presentation or Excel spreadsheet may suddenly disappear right before an important meeting. In addition to providing complete restores for entire machines, BDR allows for the recovery of individual files and folders.
Our BDR Capabilities
Continuous Data Protection - technology that automatically tracks changes at block-level
Comprehensive Data Verification - utilizes multiple verification processes, and tests backups to ensure validity.
Instant Onsite Virtualization - for minimal downtime.
Secure Remote Access - through a highly secured cloud interface.
Multiple Cloud Storage Options—from long term data archiving to immediate recovery.
End-to-End Always-On Encryption - continually protects data at rest and in transit.
Bare-Metal Restore - for complete system recovery.
VM Export - for easy on-site deployment and replication to VMWare or Hyper-V.
Granular File & Folder Exclusion Rules - to optimize backups.
Granular File & Folder Recovery and Browsing - targets only the files you want to be restored.
Maximizing The Value Of Your Spend
We work with technology vendors on a daily basis and can help identify potential savings or changes in service that could add significant value to your business. Thanks to our long-term relationships with top providers, we can help negotiate the best services and pricing available. Whether you are interested in comparing pricing for internet, copier, phones, fax, CCTV, access control, alarm, network wiring, postage systems, or more, we can help.
By taking on the responsibility of managing all of these vendor deliverables, support, costs, and contracts, we can save you hundreds of hours in IT administration time each year while ensuring you are getting the most from technology spending across the board.
CTO & STRATEGIC IT CONSULTING
Strategic Planning For The Future
Our outsourced CTO service can add tremendous value to your business. We quickly and efficiently analyze your organization's operations, take control and accountability for driving IT strategy, and recommend specific ways technology can make your business more competitive in the marketplace.
We define specific short and long-term initiatives to ensure your business is always evolving and optimized to leverage technology and processes to be as efficient as possible.
MOBILE DEVICE MANAGEMENT
Technology Anytime, Anywhere
Keep Your Employees Happy (And Your Data Secure)
Smartphones and tablets continue to flood the workplace, and businesses everywhere are racing to appropriately regulate and manage these mobile devices. To support today’s bring-your-own-device (BYOD) movement, you’ll need mobile device management (MDM) solution that keeps your employees happy – and keeps you in control.
Our Mobile Device Management is an affordable, easy-to-use cloud platform containing all of the essential functionality for end-to-end management of today’s mobile devices, including iPhones, iPads, Androids, Kindle Fire devices, Windows Phones, and BlackBerry smartphones.
With MDM, you can provide users with fast and secure access to corporate data from their personal devices. With the industry’s broadest device support, intuitive workflows, simplified deployment options, and advanced management and security features, we make BYOD simple.
Unparalleled Peace Of Mind
Ferrara IT answers the MDM challenge with an easy-to-use platform that simplifies the management of personal devices – without compromising the user experience, security, or privacy. Our solution provides flexible enrollment, asset management, policy enforcement, and the distribution of profiles, apps, and docs, all based on device ownership (whether corporate- or employee-owned). We’ll even handle day-to-day MDM monitoring and management. It’s truly a set-and-forget solution.
Getting started couldn’t be easier. In just a few quick clicks, we can start enrolling devices and immediately manage the entire mobile device lifecycle — from enrollment to enterprise integration, configuration and management, monitoring and security, support, and analytics and reporting.
CONTACT FERRARA IT TODAY
Find Out How We Can Help Your Business
If all of this sounds like exactly what you've been looking for - contact us today! We will collect the information we need to put together the right solution for your business.