MANAGED IT SERVICES

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PHILADELPHIA MANAGED IT SERVICES

Customized Managed IT Services For Your Business
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At Ferrara IT, we pride ourselves on being much more than just another Managed IT Services provider. We take the time to truly understand what's going on with your business - including the unique challenges you're facing and the goals that you have within your industry - BEFORE we recommend a solution. This gives us a chance to understand the genuine, root cause of any problems that you're experiencing, which is necessary for us to offer the best possible solution.

Many of our competitors will ask you how many users you have, at which point they would offer you a random per user price. What we do, on the other hand, is get to know your current situation and create a solution that includes EVERYTHING you need and NOTHING you don't need so you don't have to pay a penny more than you have to. There are NO long-term lock-ins for our contracts, ever. We clients stay with us because they want to, not because they have to.

Why Managed IT Services?
  • Managed IT services can consolidate and reduce the overall technology costs for your company.

  • Managed IT services is the perfect way to ensure that your technology is properly aligned with your long-term goals as a company.

  • Only through Managed IT Services will you be able to save time, money, while improving the productivity of your team.

OUR MANAGED IT SERVICES

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24 x 7 RESPONSIVE HELP DESK

Our certified, friendly, Pennsylvania based engineers know you by name and are here to help 24x7.

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REMOTE MONITORING & MANAGEMENT

We proactively monitor your infrastructure and network to ensure issues are detected and resolved behind the scenes before they impact the business.

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NETWORK MONITORING & MANAGEMENT

We utilize the latest technology to continuously monitor and resolve potential issues.

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IT SECURITY & COMPLIANCE

We help you identify your compliance requirements, risks, and  build a customized technology plan to strategically limit your risk and meet your compliance requirements.

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BACK UP & DISASTER RECOVERY

Following a disaster, our backup and business continuity services will ensure your data is protected and accessible from the cloud.

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VENDOR MANAGEMENT

We ensure you get the best support and value from all your technology related vendors.

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CTO & STRATEGIC IT CONSULTING

We provide dedicated IT consulting time each month to help your company with key strategic and growth initiatives.

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MOBILE DEVICE MANAGEMENT

We manage every device your team uses including cell phones and iPads to ensure company can be connected and secure on the go.

FERRARA IT HELP DESK

We Have You Covered 24x7
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No matter what time of day a problem occurs, or how severe it is, this employee is always there with a quick solution. He never eats, doesn't sleep and never goes on vacation. He's like a one man army, ready and willing to fight your battles and win the war for your team from a technology perspective. Well, you can stop imagining - because this is a world you're already living in. Only instead of one lone employee, you have access to a dedicated Pennsylvania based team of experts. It's called the Ferrara IT Help Desk and it's about to change the way you think about what Managed IT Services can do for your business.

Ferrara IT Help Desk is designed to provide you with professional and courteous customer service, expert problem resolution and unparalleled peace of mind. With Ferrara IT Help Desk, your employees can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even the most complex technical problems. Our Help Desk is avaialble 24x7x365 and is available via chat, E-mail and phone.

Help Desk Certifications
  • HDI Certified Support Center Manager & Team Lead

  • HDI Certified Technical Support Professional

  • Apple Mac Integration 10.8, 10.9, 10.10

  • CompTIA A+ Certified IT Technician

  • CompTIA Network+ and Security+ Certified

  • Microsoft Certified Professional

  • Microsoft Certified Solutions Associate Office 365, Windows Server 2012

  • Microsoft Office Specialist Office Outlook 2003, 2007, 2010, 2013

  • ITIL Foundation Certification IT Service Management

  • TestOut Certified Security Pro

  • CISCO CCENT

  • Six Sigma Green Belt

REMOTE MONITORING & MANAGEMENT

Proactively Monitor And Identify Issues
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Remote monitoring

Remote Monitoring and Management (RMM) software was built to streamline and simplify IT management, allowing your team to operate more efficiently and focus on business growth. When our RMM agent is deployed, it immediately begins capturing device performance information and scans system processes, applications, and event logs. Once identified, these events are communicated back to our monitoring system, which generates alerts for over 2,400 types of potential issues.

Our alerting system aggregates data and common issues across all of our endpoints to generate smarter, more actionable alerts than any other platform. Alerts are only created when issues actually require attention, reducing the number of unnecessary false positives. This allows us to spot small problems at early stages, allowing us to proactively resolve these issues before they impact your business.

NETWORK MONITORING & MANAGEMENT

We Continuously Monitor Your Networks 24 x 7
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Your network is more than computers and smartphones and your network management should be too. Laptops, workstations, mobile phones, tablets—these are all important endpoint devices that connect to your IT network. Keeping them running efficiently and safe from attack is crucial to your business productivity, and a big part of what we include with our Managed IT Services.

Network infrastructure is the powerhouse equipment that keeps the whole operation running. If something goes wrong with an infrastructure device, the whole network can go down. Our complete network services combine endpoint and server management with active infrastructure management and monitoring to deliver the ultimate in network performance.

Complete Network Services From Ferrara IT
  • A real-time view of your network, including all the devices on it and how they’re connected—so we always know what’s happening

  • A real-time inventory of all the technology on your network—great for planning upgrades and budgeting for capital expenditures

  • Automated backups of network infrastructure configurations— essential for quickly restoring service in an outage

  • 24 x 7 proactive infrastructure monitoring and alerting—to flag potential problems before they affect your network

  • Automated troubleshooting tools and secure remote access to your infrastructure devices—for fast issue resolution

  • Performance reports—for full visibility and accountability

  • Two-factor authentication, granular control of user access, and secure management of your network credentials—to keep your network safe

Our complete network services combine endpoint and server management with active infrastructure management to deliver the ultimate in network performance. You can expect greater business productivity, fewer issues requiring support, lower maintenance costs, complete visibility, and around-the-clock optimization.

IT SECURITY & COMPLIANCE

Limiting Your Risk And Protecting Your Business
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With all of the various threats to your company’s data and factoring in the impact of exploited network or system vulnerabilities, you simply don’t have the time to do what it takes to keep your business secure.

IT security must continually be revisited. How much time would you say you’ve spent working on cybersecurity issues in the last six months? Are you staying up-to-date with cybersecurity threats?

If you don’t have someone constantly and actively monitoring your network, you may not detect any issues until it’s too late. What if you didn’t know you were hit with ransomware until after the ransom payment window closed, and you couldn’t access any of your files?

Examples of time-consuming, but necessary cybersecurity tasks you can offload include:

  • Reviewing firewall rules

  • Updating your firewall

  • Patching the latest vulnerabilities discovered

  • Maintaining required controls and standard certifications, such as ISO, SSAE16, HIPAA, SOX, etc.

  • Filtering web content

  • Updating software

We help you tackle these challenges head on thanks to our security experience and proven risk management processes. Our IT Security process:
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DISCOVERY

First, we do an incredible amount of research to discover any compliance regulations that are applicable to your organization.

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UNDERSTAND

We make an effort to not just acknowledge, but truly understand these compliance needs as they relate to your client contracts.

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RESEARCH

We'll bring to your attention compliance issues and liabilities that you may not be aware of.

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STRATEGIZE

Using our compliance frameworks as a starting point, we will develop the right strategy to meet your business and security objectives.

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IMPLEMENTATION

We put the wheels in motion for this strategy across your organization not limited to IT.

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AWARENESS

We stay up-to-date on compliance factors as they continue to change and ensure your management and staff are never left in the dark.

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TRAINING

We help you stay up-to-date with ongoing training, reviews of logs, vulnerability assessments and more to safeguard against evolving threats.

Ferrara IT provides the proactive, preventative maintenance and technology you need to secure your workstations, servers, devices and networks. Working with Ferrara IT is also a more cost-efficient way to address your information security needs.

BACK UP, DISASTER RECOVERY & BUSINESS CONTINUITY

Ensuring Your Data Is Protected, No Matter What
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There’s no way to predict the future, and Murphy’s Law tells us that anything that can go wrong will go wrong. In business continuity
planning, taking a few minutes on a Friday afternoon to back up some important files to a USB drive simply doesn’t cut it; the risks and
potential for data loss today are too great, and disaster recovery solutions need to account for much more than a single failed hard drive or corrupt file. Here are some of the scenarios where BDR proves to be most helpful:

Natural Disasters and Extreme Weather

Likely the first thoughts in most of our minds when thinking about “disaster” are those caused by Mother Nature—hurricanes, tornadoes, floods and other events that can cause significant structural damage and substantially impact businesses. For SMBs in geographic areas which are regularly affected by these events, the need for off-site backup and business continuity planning is obvious; a 2013 study, “Climate Change Preparedness and the Small Business Sector,” claims that small businesses lose an average of $3,000 per day after closing due to a major storm, and the regularity of these events in certain locations makes the decision to purchase BDR a no-brainer. 

Even in cases where infrastructure damage is minimal, things like power outages, small leaks and less severe issues can still create significant downtime for businesses while repairs are being made—all of which can stop daily operations in their tracks, impeding sales and employee productivity and costing the business significantly.

Hardware Failure

Simply put, hardware fails. Different hard drives, servers, desktops and other devices have varying life expectancies and refresh cycles, but now and again things simply break down. Whether it’s due to normal wear and tear, defects or the unexplainable, businesses need to be prepared. BDR can help ensure that entire datasets and all of the information stored on these devices are replicated and accessible should something suddenly stop working.

File Corruption and Software Failure

Hardware failure aside, software will also occasionally trip up and cause problems. Files and data can become corrupted, things may
be deleted without warning and that important presentation or Excel spreadsheet may suddenly no longer exist an hour before the big budget meeting. In addition to providing complete restores for entire machines, BDR allows for the recovery of individual files and folders.

Our BDR Capabilities
  • Continuous Data Protection - technology that automatically tracks changes at block-level

  • Comprehensive Data Verification - utilizes multiple verification processes, and tests backups to ensure validity.

  • Instant Onsite Virtualization - for minimal downtime.

  • Secure Remote Access - through highly secured cloud interface.

  • Multiple Cloud Storage Options—from long term data archiving to immediate recovery.

  • End-to-End Always-On Encryption - continually protects data at rest and in transit.

  • Bare-Metal Restore - for complete system recovery.

  • VM Export - for easy on-site deployment and replication to VMWare or Hyper-V.

  • Granular File & Folder Exclusion Rules - to optimize backups.

  • Granular File & Folder Recovery and Browsing - targets only the files you want restored.

VENDOR MANAGEMENT

Maximizing The Value Of Your Spend
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We work with technology vendors on a daily basis and can help identify potential savings or changes in service that could add significant value to your business.  Thanks to our long-term relationships with top providers, we can help negotiate the best services and pricing available. Whether you are interested in comparing pricing for internet, copier, phones, fax, CCTV, access control, alarm, network wiring, postage systems, or more, we can help.

By taking on the responsibility of managing all of these vendor deliverables, support, costs, and contracts, we can save you hundreds of hours in IT administration time each year while ensuring you are getting the most from technology spending across the board.

CTO & STRATEGIC IT CONSULTING

Planning For The Future
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Our outsourced CTO service can add tremendous value to your business.  We quickly and efficiently analyze your organization's operations, take control and accountability for driving IT strategy, and recommend specific ways technology can make your business more competitive in the marketplace.

We define specific short and long term initiatives to ensure your business is always evolving and optimized to leverage technology and processes to be as efficient as possible.

MOBILE DEVICE MANAGEMENT

Technology Anytime, Anywhere
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Keep Your Employees Happy (And Your Data Secure)

Smartphones and tablets continue to flood the workplace, and businesses everywhere are racing to appropriately regulate and manage these mobile devices. To support today’s bring-your-own-device (BYOD) movement, you’ll need a mobile device management (MDM) solution that keeps your employees happy – and keeps you in control.

Our Mobile Device Management is an affordable, easy-to-use cloud platform containing all of the essential functionality for end-to-end management of today’s mobile devices, including iPhones, iPads, Androids, Kindle Fire devices, Windows Phones and BlackBerry smartphones.

With MDM, you can provide users with fast and secure access to corporate data from their personal devices. With the industry’s broadest device support, intuitive workflows, simplified deployment options, and advanced management and security features, we make BYOD simple.

Unparalleled Peace Of Mind

Ferrara IT answers the MDM challenge, with an easy-to-use platform that simplifies the management of personal devices – without compromising the user experience, security or privacy. Our solution provides flexible approaches for enrollment, asset management, policy enforcement and the distribution of profiles, apps and docs, all based on device ownership (whether corporate- or employee-owned). We’ll even handle day-to-day MDM monitoring and management, and only escalate back to you the alerts that you want. It’s truly a set-and-forget solution.

Getting started couldn’t be easier. In just a few quick clicks, we can start enrolling devices and immediately manage the entire mobile device lifecycle — from enrollment to enterprise integration, configuration and management, monitoring and security, support, and analytics and reporting.

CONTACT FERRARA IT TODAY

Find Out How We Can Help Your Business

If all of this sounds like exactly what you've been looking for, don't delay - contact Ferrara IT today. It'll allow us to collect information we need to put together the right solution for your business.

Give us a call at (800) 206-5417 or click the button below to schedule a time.

We service the following area(s): Philadelphia, Blue Bell, Ft. Washington, Cherry Hill, Woodbury and the following counties: Berks County, PA, Bucks County, PA, Burlington County, NJ, Camden County, NJ, Chester County, PA, Cumberland County, NJ, Delaware County, PA, Glouchester County, NJ, Lancaster County, PA, Lehigh County, PA, Mercer County, NJ, Middlesex County, NJ, Montgomery County, PA, Northampton County, PA, Philadelphia County, PA, Salem County, NJ.